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1. Do you use a secure server?
Yes, we have the utmost confidence in our secure online ordering system. We guarantee that every order placed from here will be 100% safe. Why is it safe? In order to be able to generate an SSL (Secure Sockets Layer) link, a web server requires an SSL Certificate. Swego uses the best 128 bit industry standard SSL Certificate for creating encrypted data. This ensures that all data passed from your browser to our secure server is private and integral. No one else can read your information, as we have the only key to unlock the encryption (each SSL certificate creates unique encryptions by design). Swego also owns insurance certifying our credentials. "Mouse-over" the following image or click on the image to verify.
2. Our credit card no-risk guarantee?
Now you can enjoy your shopping without any concern for credit risk. In the event of any fraudulent use of your credit card, we guarantee that you will incur no financial penalty. How? Swego.com will cover the first $50 and your credit card company will take responsibility for the rest. This applies to someone entering your credit card number from a stolen card or receipt, even in the unlikely event of someone misusing credit card information that you have entered yourself.
As long as the fraud involves Swego.com and our web site, there are no conditions and no second-guessing. If you say something’s wrong, we’ll fix it.
3. How will I know if my order was accepted?
You will receive an order confirmation via email. Unless otherwise notified, you should expect to receive your product within 5-10 business days.
6. What is your return policy?
We guarantee your satisfaction and stand behind our products. If you are not happy with your purchase - for any reason - we will make an exchange or the credit your purchase price within 60 days. Please contact our customer service department FIRST via email or Phone: 866-804-8484 or Fax: 866-421-1813. PLEASE NOTE - PRODUCT RETURN ADDRESS MAY VARY FROM PACKAGE RETURN ADDRESS, AND MAY VARY WITH DIFFERENT PRODUCTS. PLEASE CONFIRM / ASK FOR CORRECT RETURN SHIPPING ADDRESS BEFORE RETURNING ANY PRODUCT.
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